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On the treasure hunt in Gatherix Hidden Town, virtual coins can be exchanged for functional items that help you clear obstacles and finish a level. The email you enter on the payment screen is your dedicated game account. The system links it to your in-game data and protects the purchase and the account balance. Coins stay valid permanently from the day they arrive, with no expiration. Please make sure the email address is correct.
After a virtual currency purchase is paid successfully, virtual currency is usually credited automatically to your game account (the email entered on the checkout page) within 5 minutes. If there is a system delay or order review, delivery will be completed within 24 hours at the latest.
If you still have not received your virtual currency after the promised timeline, please submit a request on the Contact Us page and provide your order number, purchase date, and payment proof. Customer support will verify the order and reissue the virtual currency within 3 business days of receiving your request.
If virtual currency cannot be delivered within 24 hours due to a system fault, inventory issue, or other reason, we will refund the funds to the original payment method in accordance with our Refund Policy. Refund arrival time varies by payment method and is usually 7 business days.
Virtual currency may be used only inside Gatherix Hidden Town.